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Making a complaint


You have the right to make a complaint about any aspect of care provided by Stockport NHS Foundation Trust. Many people find it useful to discuss concerns straight away with the ward or department, or with our patient and customer service department. However, you do not need to have previously done this in order to make a formal complaint.

If you do decide to make a complaint, this should normally be no more that twelve months after the event you are complaining about.

Our experience has shown us that when someone puts their complaint in writing, it gives them the opportunity to really consider the questions they wish to be addressed along with their desired outcome, all of which are very helpful in assisting us to resolve complaints.

You can contact our patient and customer service department on 0161 419 5678 or you can write to:

Patient and Customer Service Department, Stockport NHS Foundation Trust, Stepping Hill Hospital, Poplar Grove, Hazel Grove, Stockport SK2 7JE.

Independent Advocacy

Anyone making a complaint about NHS services can receive free independent advice and support from specialist advocacy services if they wish. These services are commissioned by Local Authorities so the service you access will depend on who your local council is. To find out which service to access in your area, speak to our Patient and Customer Service Department or alternatively you can contact your local council directly.

For more information on making a complaint please see the leaflet below.

 Comments, Concerns, Compliments and Complaints leaflet  

© Stockport NHS Foundation Trust 2019. Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE. 0161 483 1010