We are part of a nationwide initiative known as the `Friends and Family Test` which gives us and other NHS organisations across the country – an even greater insight into what patients think of our services. We offer all our patients the opportunity to answer one simple question:”How likely are you to recommend our services to friends and family if they need similar care or treatment?”
Patients are asked to respond from a number of options from “extremely likely” to “extremely unlikely”, and they also have the opportunity to tell us the main reason for their answer.
When you attend hospital either as an outpatient or an inpatient you will be may be asked to complete a Friends and Family test. You can do this either by completing a paper version or alternatively you will be sent an SMS message with instructions for completion.