Visitor Information

Welcome to Stepping Hill Hospital

Mask-wearing is now no longer mandatory for visitors to Stepping Hill Hospital, including both public and ward areas. The exception is for areas with immunocompromised patients, in these areas staff can make you aware. 

This will be monitored against infection rates.

We will continue to provide masks for those who wish to wear them. 
Stations have hand sanitiser, bins and masks available.

 

 

Visiting patients at Stockport NHS Foundation Trust on selected visiting wards    

Visiting is limited to two people per patient. 

Visiting times are limited to one hour, and between the times of:   

• 11.00am – 12.00pm 
• 2.00pm – 3.00pm 
• 7.00pm – 8.00pm   

AMU visiting times 

Please note the Acute Medical Unit (AMU) has separate visiting times, these are:- 

• 2.00pm - 4.00pm
• 6.30pm - 8.30pm

Maternity visiting times

The current visiting rules for maternity apply: 

• Up to two birthing partners in labour
• 24 hour visiting for partners
• Parents children and all other visitors 2-4pm and 6-8pm
• Maximum of 2 visitors per bed area (this includes partners)

Visiting Hospital – general information

We have a strict no smoking policy on all our sites.

We ask you are respectful towards patients/visitors and staff whilst in the hospital or in any community settings.

Please consider other patients needs and respect their privacy and dignity.

Photographs and video recordings in public areas of the Trust, such as waiting rooms are not acceptable.

Any image or recording that violates the privacy of other patients will result in an instant request for you to delete and remove it. Maintaining confidentiality is of the utmost importance.

Violence and aggression is not acceptable and will not be tolerated.

Please do not visit if you are suffering from a cold, flu, diarrhoea or vomiting, or any other infectious symptoms.

Please disinfect your hands before entering patient areas - using our hand gels dispensers which are outside the ward entrances - and do not sit on the patient’s bed.

It is not advisable to bring babies and young children into ward areas as they are more susceptible to contracting infection.

Food items which require refrigeration must be brought to the attention of the nurse in charge of the ward, as strict guidelines are in force regarding this practice.

Cleanliness issues - please report any concerns to the nurse in charge.

Flowers - each patient is permitted one vase of flowers or pot plant only, due to issues relating to infection control and emergency procedures.

Visitors are reminded they should not photograph or film patients without their permission

 

Further information 

 Suggested items to bring:   

• Debit card for ‘hands free’ payments (at own risk) 
• Toiletry bag with soap, toothbrush, antibacterial wipes, comb, etc. 
• Comfortable, easy to put on day clothes, suitable nightwear and underwear 
• Sanitary products, incontinence pads etc. 
• Contact details for family and friends’ mobile phone numbers 
• A letter to a loved one 
• Communication device with charger (at own risk) 
• Comfort items e.g. photo of family / pets, pillowcase, book, magazine 
• Other important items e.g. glasses or hearing aid 
• Non-perishable foods in a sealed container e.g. biscuits, squash, mints etc.  

 Please do not bring:

• Valuables such as jewellery (any belongings brought in will not be the responsibility of the hospital) 
• Sharps such as scissors / needles 

 

Infopoint freephone telephone kiosks

Infopoint units are auto-dialling telephone kiosks which allow the user to make free calls for a taxi, travel information, general health advice, stop smoking service and dental information service.

These are situated at our main hospital entrance (Oak House) and in our emergency (A&E) department.

 

Restaurant, refreshments and shops

Our main restaurant

The main hospital restaurant is open for visitors and outpatients, as well as for our staff – offering hot and cold meals, snacks, sandwiches and drinks.

Monday - Friday: 8:00am - 3:30pm
Hot Breakfast: 8:00am - 10:30am
Hot Lunch: 12:00pm - 2:00pm

Saturday - Sunday - 8:00am to 2:30pm
Hot Breakfast: 8:00am - 10:30am
Hot Lunch: 12:00pm - 2:00pm

Costa at Oak House

The cafe is in our main entrance, next to reception in Oak House - providing hot and cold drinks, sandwiches and snacks.
Monday - Friday: 8:00am - 6:00pm, Saturday - Sunday: 9:00am - 5:00pm

Take 5 shop

The shop is next to our main entrance - providing hot and cold drinks, snacks, confectionery, newspapers and magazines.
Monday – Friday: 8.30am - 7.30pm, Saturday – Sunday: 9:00am - 5:00pm

High Peak View cafe and shop / Costa at Maternity (women/maternity unit main entrance)

The café located in maternity reception – offers hot and cold drinks and snacks, confectionery, newspapers, gifts and magazines.
Monday – Friday: 9:00am - 4:00pm (closed Saturday and Sunday)

Pharmacy Shop (near Poplar Grove entrance)

The Pharmacy Shop is an onsite pharmacy and shop for outpatients and visitors.
For more information see the Pharmacy Shop website. 

 

Toilets

Public toilets, including toilets for the disabled, are located in all outpatient departments. Baby changing facilities are available in Outpatients A. Please ask a member of staff if help is required.

 

Free Wi-fi

We offer a free Wi-fi service to patients and visitors to Stepping Hill Hospital. No usernames or passwords are required to connect, just check your smartphone wifi is enabled and select O2 Wifi from the network list. Next open your browser and follow the simple instructions. Your welcome page will then appear, and now you`re connected.

Our free Wi-fi service is available at the following areas of Stepping Hill Hospital:

• Bobby Moore Unit
• Day Case Unit
• Main restaurant
• Maternity Ground Floor (Reception Area)
• Oak House, Ground Floor
• Outpatients A
• Outpatients B
• Take 5 Cafe
• Devonshire Centre (Dialstone Lane, Stockport)