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Visitor Information

Welcome to Stepping Hill Hospital

*Visiting restrictions update  - inpatient visiting allowed from Monday 19.07.21*

As national restrictions ease on COVID-19, we are  now once again allowing visitors to inpatient units. Please note that this is subject to change at a later date if required, and that infection prevention measures including mask wearing and social distancing are still in place. Visiting is only allowed in inpatient areas, with the exception of our `green` areas (wards D1, D2 and D1EI), COVID-19 wards and emergency wards. Other non-inpatient areas will continue to risk assess on an individual basis by exception.


New visiting rules for the wards and units listed above are as are as follows: 


Visiting patients at Stockport NHS Foundation Trust on selected visiting wards 

  • Visiting is limited to one identified person per patient, for 30 minutes per session.
  • When you arrive on the ward, you will be asked to sign in, and then sign out when you leave.
  • Please do not hug or touch the person you are visiting
  • Your chair must be placed at the foot of the bed as this ensures 2m social distancing between you and the patient (whether they are in bed or sat in their chair), and also to visitors to other patients.

Visiting times Limited to 30 minutes between the times of:

  • 11.00am – 12.00pm
  • 2.00pm – 3.00pm
  • 7.00pm – 8.00pm

Special circumstances

Where the patient has additional needs such as cognitive impairment, learning disability, communication needs or where there are compassionate grounds, a risk assessment and review will be undertaken by the ward manager and matron, on a case by case basis.

Where the patient is receiving end of life care, a risk assessment will take place to allow additional visitors, either one at a time at staggered intervals or where social distancing can be maintained for no more than two visitors.

Unfortunately children under the age of 16 cannot visit the hospital except where a patient is receiving end of life care. Children must be accompanied at all times by the identified visitor and only in circumstances where it has been risk assessed that it is safe to do so.


Help us to reduce the risk of infection

When you visit our hospital, please follow these guidelines:

  • Change your mask – use the masks provided at every entrance
  • Keep to the left and maintain 2m social distancing
  • Please do not hug or touch the person you are visiting
  • Use hand gel provided at the hospital and ward entrances
  • Sign into the areas you are visiting
  • Do not use our patient facilities such as toilets on the wards. Visitor toilets are available throughout the hospital
  • Do not visit if you have a temperature over 37.8 degrees, a new or persistent cough, and or a loss of taste or smell, or you are living with someone with symptoms.


Bringing personal items for your relative or friend

You may need to bring in personal items for your loved one. Please ensure items are clean and labelled with the patient’s name and ward, and secured in a small bag.

Clothes will be returned to you in a disposable bag that can be placed directly into your washing machine, to be washed at 60 degrees.


Suggested items to bring:

  • Debit card for ‘hands free’ payments (at own risk)
  • Toiletry bag with soap, toothbrush, antibacterial wipes, comb, etc.
  • Comfortable, easy to put on day clothes, suitable nightwear and underwear
  • Sanitary products, incontinence pads etc.
  • Contact details for family and friends’ mobile phone numbers
  • A letter to a loved one
  • Communication device with charger (at own risk)
  • Comfort items e.g. photo of family / pets, pillowcase, book, magazine
  • Other important items e.g. glasses or hearing aid
  • Non-perishable foods in a sealed container e.g. biscuits, squash, mints etc.

Please do not bring:

  • Valuables such as jewellery (any belongings brought in will not be the responsibility of the hospital
  • Sharps such as scissors / needles
  • Flowers or balloons



Masks for visitors and outpatients on the Stepping Hill Hospital site

Please note that for patients and vistors, masks are still required on site.

Face coverings are different to face masks in that they can be homemade, made of cloth, and be reusable. If a patient or visitor does not have a face covering when they come to hospital, a face covering or mask will be provided by the hospital on arrival. 

Masks are available at the following locations across the hospital site:

  • Oak House (the main hospital entrance)
  • Women’s Unit (main entrance)
  • End of main corridor (near endoscopy)
  • Entrance opposite Outpatients B

Each station has  hand sanitiser, bins and masks available.


Takeaway food

Ordering off-site takeaway food for inpatients at the hospital is not allowed, please remember this and help us stop the spread of infection.

Visiting Times

Please respect our Visiting Times

A guide to visiting hospital

  • Please do not visit if you are suffering from a cold, flu, diarrhoea or vomiting, or any other infectious symptoms.
  • Please disinfect your hands before entering patient areas - using our hand gels dispensers which are outside the ward entrances - and do not sit on the patient’s bed.
  • It is not advisable to bring babies and young children into ward areas as they are more susceptible to contracting infection.
  • Food items which require refrigeration must be brought to the attention of the nurse in charge of the ward, as strict guidelines are in force regarding this practice.
  • Cleanliness issues - please report any concerns to the nurse in charge.
  • Flowers - each patient is permitted one vase of flowers or pot plant only, due to issues relating to infection control and emergency procedures.
  • Visitors are reminded they should not photograph or film patients without their permission
  • We support the `dressed is best` initiative, to help our patients get dressed and get moving, which aims to speed-up patients’ recovery and reduce the length of time people need to spend in hospital.  You can find out more here.


No Smoking

  • There is a strict no smoking policy on all our sites.

Site map

A hospital site map can be found here Hospital site map.

Infopoint freephone telephone kiosks

Infopoint units are auto-dialling telephone kiosks which allow the user to make free calls for a taxi, travel information, general health advice, stop smoking service and dental information service.

These are situated at our main hospital entrance (Oak House) and in our emergency (A&E) department.



Please note: with Covid-19 restrictions the restaurant is currently restricted to staff only. We apologise for the inconvenience this will cause. Other outlets are still open, with some additional hot meal options.

Hot and cold meals, snacks, sandwiches and drinks

Opening Times - Week Days

8:00am to 3:30pm

Hot Breakfast - 8:00am to 10:30am

Hot Lunch - 12:00pm to 2:00pm


Opening Times - Saturday / Sunday

 8:00am to 2:30pm

Hot Breakfast - 8:00am to 10:30am

Hot Lunch - 12:00pm to 2:00pm

Costa at Oak House /Take 5 cafe

Hot and cold sandwiches, snacks and drinks
The cafe is in our main entrance, Oak House.
Opening hours, Monday - Friday 8am - 6pm, Saturday and Sunday 9am - 5pm


Take 5 shop

Hot and cold drinks, snacks, confectionery, newspapers and magazines
The shop is next to our main entrance
Monday – Friday: 8.30am - 7.30pm
Saturday – Sunday: 9am - 5pm

High Peak View cafe and shop / Costa at Maternity (women/maternity unit main entrance)

Hot and cold drinks and snacks, confectionery, newspapers, gifts and magazines
Monday – Friday: 9am - 4pm (closed Saturday and Sunday) A new pasta bar is now available here too.

Pharmacy Shop (near Poplar Grove entrance)

The Pharmacy Shop is an onsite pharmacy and shop for outpatients and visitors. For more information see the Pharmacy Shop website.  


Public toilets, including toilets for the disabled, are located in all outpatient departments. Baby changing facilities are available in Outpatients A. Please ask a member of staff if help is required.

Free Wi-fi

We offer a free Wi-fi service to patients and visitors to Stepping Hill Hospital. No usernames or passwords are required to connect, just check your smartphone wifi is enabled and select O2 Wifi from the network list. Next open your browser and follow the simple instructions. Your welcome page will then appear, and now you`re connected.

Our free Wi-fi service is available at the following areas of Stepping Hill Hospital:

  • Bobby Moore Unit
  • Day Case Unit
  • Main restaurant
  • Maternity Ground Floor (Reception Area)
  • Oak House, Ground Floor
  • Outpatients A
  • Outpatients B
  • Take 5 Cafe 
  • Devonshire Centre (Dialstone Lane, Stockport)


© Stockport NHS Foundation Trust 2021. Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE. 0161 483 1010