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Visitor Information


Welcome to Stepping Hill Hospital

Patient visitors during COVID-19 outbreak

We are still restricting most visitors to Stockport NHS Foundation Trust.

We have not undertaken this lightly and we appreciate that it may cause distress to both patients and their loved ones But we are making every effort to reduce the spread of the virus, and as so minimising the amount of people in the hospital is essential.

To keep our patients and staff safe visitors are asked to respect  the following new arrangements:

Adult inpatient wards

Visits to all adult inpatient wards are suspended with immediate effect.

Some exceptions will be made on compassionate grounds on a case by case basis, including visits to those who are at end of life. These visits must be pre-arranged with the nurse in charge.

Exceptions may also be made for relatives collecting patients who are ready to leave hospital.

Single birthing partner and sole visitor for maternity areas

  • Please nominate a single birthing partner or visitor to be with you during your stay – they will have open visiting to the maternity ward, the delivery suite and our birth units.
  • No children or young people under the age of 16 should visit.

On entering and leaving the wards, your birthing partner or visitor must wash your hands thoroughly for 20 seconds.

Children’s Ward

  • Only one parent or guardian can visit a child unless there are special circumstances (please discuss with the ward manager).
  • No siblings or young people under the age of 16 should visit.

 Emergency Department (A&E)

  • No adult patients should be accompanied by a visitor, unless there are exceptional circumstances.
  • One parent or guardian can stay with a patient in the children`s emergency department

Providing information during hospital stay

Patient are able to maintain contact with relatives and friends using mobile phones or other devices during any hospital stay. To share some information, such as a move to another ward, patients may be asked  to set up an agreed password to be used so we can inform one nominated family member or friend. 

We also have a patient liaison team who are helping to keep inpatients in touch with families, carers and loved ones outside the hospital. They can be contacted between the hours of 7:00am - 5:00pm on 0161 419 4682 / 4600

 

Masks for visitors and outpatients on the Stepping Hill Hospital site

Please note that while visiting at Stepping Hill Hospital is still strictly limited, for those who do need to visit the hospital site, and also patients coming to hospital for planned care (outpatients)  now have to wear face coverings on site.

Face coverings are different to face masks in that they can be homemade, made of cloth, and be reusable. If a patient or visitor does not have a face covering when they come to hospital, a face covering or mask will be provided by the hospital on arrival. 

Masks are available at the following locations across the hospital site:

  • Oak House (the main hospital entrance)
  • Women’s Unit (main entrance)
  • End of main corridor (near endoscopy)
  • Entrance opposite Outpatients B

Each station has  hand sanitiser, bins and masks available.

 
Patient Liaison Service and Property drop off and collection service
 
With visiting to Stepping Hill Hospital still restricted due to the pandemic, our patient liaison service is in place to help families, friends and carers keep in touch with inpatients who are staying with us.
 
You can contact the patient liaison service on the following numbers: 0161 419 4682 / 4600 / 4950, 7:00am - 5:00pm, seven days a week.

We are also now offering  a new patient property drop off / collection service so relatives, carers and friends can make sure they get items to patients staying in hospital which they want and need.

To access the drop off / collection service, please call 0161 419 5780, 9:00am - 4:00pm, seven days a week.  

Takeaway food

Ordering off-site takeaway food for inpatients at the hospital is not allowed, please remember this and help us stop the spread of infection.

General visiting information

In normal circumstances, please respect our Visiting Times. (These are general visiting times, for the new temporary rules see above.)

A guide to visiting hospital

  • Please do not visit if you are suffering from a cold, flu, diarrhoea or vomiting, or any other infectious symptoms.
  • Please disinfect your hands before entering patient areas - using our hand gels dispensers which are outside the ward entrances - and do not sit on the patient’s bed.
  • It is not advisable to bring babies and young children into ward areas as they are more susceptible to contracting infection.
  • Food items which require refrigeration must be brought to the attention of the nurse in charge of the ward, as strict guidelines are in force regarding this practice.
  • Cleanliness issues - please report any concerns to the nurse in charge.
  • Flowers - each patient is permitted one vase of flowers or pot plant only, due to issues relating to infection control and emergency procedures.
  • Visitors are reminded they should not photograph or film patients without their permission
  • We support the `dressed is best` initiative, to help our patients get dressed and get moving, which aims to speed-up patients’ recovery and reduce the length of time people need to spend in hospital.  You can find out more here.

 

No Smoking

  • There is a strict no smoking policy on all our sites.

Site map

A hospital site map can be found here Hospital site map.

Infopoint freephone telephone kiosks

Infopoint units are auto-dialling telephone kiosks which allow the user to make free calls for a taxi, travel information, general health advice, stop smoking service and dental information service.

These are situated at our main hospital entrance (Oak House) and in our emergency (A&E) department.

Refreshments

Restaurant

Please note: with Covid-19 restrictions the restaurant is currently restricted to staff only. We apologise for the inconvenience this will cause. Other outlets are still open, with some additional hot meal options.

Hot and cold meals, snacks, sandwiches and drinks

Opening Times - Week Days

8:00am to 3:30pm

Hot Breakfast - 8:00am to 10:30am

Hot Lunch - 12:00pm to 2:00pm

 

Opening Times - Saturday / Sunday

 8:00am to 2:30pm

Hot Breakfast - 8:00am to 10:30am

Hot Lunch - 12:00pm to 2:00pm



Costa at Oak House /Take 5 cafe

Hot and cold sandwiches, snacks and drinks
The cafe is in our main entrance, Oak House.
Opening hours, Monday - Friday 8am - 6pm, Saturday and Sunday 9am - 5pm

Shops

Take 5 shop

Hot and cold drinks, snacks, confectionery, newspapers and magazines
The shop is next to our main entrance
Monday – Friday: 8.30am - 7.30pm
Saturday – Sunday: 9am - 5pm

High Peak View cafe and shop / Costa at Maternity (women/maternity unit main entrance)

Hot and cold drinks and snacks, confectionery, newspapers, gifts and magazines
Monday – Friday: 9am - 4pm (closed Saturday and Sunday) A new pasta bar is now available here too.

Pharmacy Shop (near Poplar Grove entrance)

The Pharmacy Shop is an onsite pharmacy and shop for outpatients and visitors. For more information see the Pharmacy Shop website.  

Toilets

Public toilets, including toilets for the disabled, are located in all outpatient departments. Baby changing facilities are available in Outpatients A. Please ask a member of staff if help is required.

Free Wi-fi

We offer a free Wi-fi service to patients and visitors to Stepping Hill Hospital. No usernames or passwords are required to connect, just check your smartphone wifi is enabled and select O2 Wifi from the network list. Next open your browser and follow the simple instructions. Your welcome page will then appear, and now you`re connected.

Our free Wi-fi service is available at the following areas of Stepping Hill Hospital:

  • Bobby Moore Unit
  • Day Case Unit
  • Main restaurant
  • Maternity Ground Floor (Reception Area)
  • Oak House, Ground Floor
  • Outpatients A
  • Outpatients B
  • Take 5 Cafe 
  • Devonshire Centre (Dialstone Lane, Stockport)

 

© Stockport NHS Foundation Trust 2021. Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE. 0161 483 1010