Patient Advice and Liaison Service (PALS)

Whether you have questions about your treatment, need information about location services, or seek advice on healthcare-related matters, our PALS team is here to assist you. We provide clear and accurate information to help you make informed decisions about your care.

We understand that navigating the healthcare system can be challenging. Our PALS team is here to listen to your concerns, provide emotional support, and offer guidance on how to address any issues you may be facing. Your feedback is valuable, and we are dedicated to ensuring that your voice is heard.

If you have a concern or complaint about the care you have received, PALS can help guide you through the complaints process. We work closely with healthcare professionals to address and resolve your concerns in a timely and fair manner.

Your feedback is crucial in helping us improve our services. Whether it’s a compliment, a suggestion, or a complaint, we welcome your input. PALS acts as a bridge between patients and the healthcare providers, facilitating open and transparent communication.

You have the right to make a complaint about any aspect of care provided by Stockport NHS Foundation Trust. Many people find it useful to discuss concerns straight away with the ward or department, or with our patient and customer service department. However, you do not need to have previously done this in order to make a formal complaint.

If you do decide to make a complaint, this should normally be no more that twelve months after the event you are complaining about.

Our experience has shown us that when someone puts their complaint in writing, it gives them the opportunity to really consider the questions they wish to be addressed along with their desired outcome, all of which are very helpful in assisting us to resolve complaints.