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Visitor Information


Welcome to Stepping Hill Hospital

Update 21.12.22 - Mask wearing

Masks must still be worn in clinical areas for visitors and inpatients, however, masks are now no longer need to be worn in our corridors and public spaces. This will be monitored against infection rates.

We will continue to provide masks for those who wish to wear them. Each station has  hand sanitiser, bins and masks available.

The current visiting rules are: 

 

  • Visiting is now allowed for up to an hour 
  • Two visitors are now allowed at a time 
  • These two visitors can be separate people each time.

Please note that this is subject to change at a later date if required. 

Visiting is allowed in inpatient areas, with the exception of our `green` areas (wards D1, D2 and D1EI), COVID-19 wards and emergency wards.

Other non-inpatient areas will continue to be risk assessed on an individual basis by exception.  Visiting rules for the wards and units listed above are as follows:     

 

Visiting patients at Stockport NHS Foundation Trust on selected visiting wards    

  • Visiting is limited to two people per patient, for 60 minutes per session. 
  • When you arrive on the ward, you will be asked to sign in, and then sign out when you leave. 
  • Please do not hug or touch the person you are visiting 
  • Please do not visit if you live with someone who has displayed COVID-19 symptoms, or who has tested positive for COVID-19, within the past ten days 
  • Your chair must be placed at the foot of the bed as this ensures 2m social distancing between you and the patient (whether they are in bed or sat in their chair), and also to visitors to other patients.   
  • Wearing masks in clinical and ward areas is still required. 

Visiting times are limited to one hour, and between the times of:   

  • 11.00am – 12.00pm 
  • 2.00pm – 3.00pm 
  • 7.00pm – 8.00pm   

 

Maternity visiting times

Update: 12.05.22

The current visiting rules for maternity apply: 

  • Up to two birthing partners in labour
  • 24 hour visiting for partners
  • Parents children and all other visitors 2-4pm and 6-8pm.
  • Maximum of 2 visitors per bed area (this includes partners). 

 

 

For information on outpatient appointment rules, see the COVID-19 Outpatient appointment information page.  

 

Help us reduce the risk of infection. When you visit our hospital, please follow these guidelines:   

 

  • Change your mask – use the masks provided at every entrance 
  • Keep to the left and maintain 2m social distancing 
  • Please do not hug or touch the person you are visiting 
  • Use hand gel provided at the hospital and ward entrances 
  • Sign into the areas you are visiting 
  • Do not mix with other patients or visitors while visiting 
  • Do not use our patient facilities such as toilets on the wards. Visitor toilets are available throughout the hospital 
  • Do not visit if you have a temperature over 37.8 degrees, a new or persistent cough, and or a loss of taste or smell, or you are living with someone with symptoms, or who is currently isolating.        Bringing personal items for your relative or friend  You may need to bring in personal items for your loved one. Please ensure items are clean and labelled with the patient’s name and ward, and secured in a small bag.  Clothes will be returned to you in a disposable bag that can be placed directly into your washing machine, to be washed at 60 degrees.    

 

 Suggested items to bring:   

  • Debit card for ‘hands free’ payments (at own risk) 
  • Toiletry bag with soap, toothbrush, antibacterial wipes, comb, etc. 
  • Comfortable, easy to put on day clothes, suitable nightwear and underwear 
  • Sanitary products, incontinence pads etc. 
  • Contact details for family and friends’ mobile phone numbers 
  • A letter to a loved one 
  • Communication device with charger (at own risk) 
  • Comfort items e.g. photo of family / pets, pillowcase, book, magazine 
  • Other important items e.g. glasses or hearing aid 
  • Non-perishable foods in a sealed container e.g. biscuits, squash, mints etc.  

 Please do not bring:

  • Valuables such as jewellery (any belongings brought in will not be the responsibility of the hospital) 
  • Sharps such as scissors / needles 
  • Flowers or balloons

 

Further information

 

Takeaway food

 

Ordering off-site takeaway food for inpatients at the hospital is not allowed, please remember this and help us stop the spread of infection.

 

Visiting Hospital – general information

  • Please do not visit if you are suffering from a cold, flu, diarrhoea or vomiting, or any other infectious symptoms.
  • Please disinfect your hands before entering patient areas - using our hand gels dispensers which are outside the ward entrances - and do not sit on the patient’s bed.
  • It is not advisable to bring babies and young children into ward areas as they are more susceptible to contracting infection.
  • Food items which require refrigeration must be brought to the attention of the nurse in charge of the ward, as strict guidelines are in force regarding this practice.
  • Cleanliness issues - please report any concerns to the nurse in charge.
  • Flowers - each patient is permitted one vase of flowers or pot plant only, due to issues relating to infection control and emergency procedures.
  • Visitors are reminded they should not photograph or film patients without their permission
  • We support the `dressed is best` initiative, to help our patients get dressed and get moving, which aims to speed-up patients’ recovery and reduce the length of time people need to spend in hospital.  You can find out more here.

 

Infopoint freephone telephone kiosks

 

Infopoint units are auto-dialling telephone kiosks which allow the user to make free calls for a taxi, travel information, general health advice, stop smoking service and dental information service.

These are situated at our main hospital entrance (Oak House) and in our emergency (A&E) department.

 

Refreshments

Restaurant

The main hospital restaurant is now once more open for visitors and outpatients again, as well as for our staff.

Hot and cold meals, snacks, sandwiches and drinks

Opening Times - Week Days

8:00am to 3:30pm

Hot Breakfast - 8:00am to 10:30am

Hot Lunch - 12:00pm to 2:00pm

 

Opening Times - Saturday / Sunday

8:00am to 2:30pm

Hot Breakfast - 8:00am to 10:30am

Hot Lunch - 12:00pm to 2:00pm

 

Costa at Oak House /Take 5 cafe

Hot and cold sandwiches, snacks and drinksThe cafe is in our main entrance, Oak House.Opening hours, Monday - Friday 8am - 6pm, Saturday and Sunday 9am - 5pm

 

Shops

Take 5 shop

Hot and cold drinks, snacks, confectionery, newspapers and magazinesThe shop is next to our main entranceMonday – Friday: 8.30am - 7.30pmSaturday – Sunday: 9am - 5pm

High Peak View cafe and shop / Costa at Maternity (women/maternity unit main entrance)

Hot and cold drinks and snacks, confectionery, newspapers, gifts and magazinesMonday – Friday: 9am - 4pm (closed Saturday and Sunday) A new pasta bar is now available here too.

Pharmacy Shop (near Poplar Grove entrance)

The Pharmacy Shop is an onsite pharmacy and shop for outpatients and visitors. For more information see the Pharmacy Shop website. 

Toilets

Public toilets, including toilets for the disabled, are located in all outpatient departments. Baby changing facilities are available in Outpatients A. Please ask a member of staff if help is required.

Takeaway food

Ordering off-site takeaway food for inpatients at the hospital is not allowed, please remember this and help us stop the spread of infection.

 

Visiting Hospital – general information

  • Please do not visit if you are suffering from a cold, flu, diarrhoea or vomiting, or any other infectious symptoms.
  • Please disinfect your hands before entering patient areas - using our hand gels dispensers which are outside the ward entrances - and do not sit on the patient’s bed.
  • It is not advisable to bring babies and young children into ward areas as they are more susceptible to contracting infection.
  • Food items which require refrigeration must be brought to the attention of the nurse in charge of the ward, as strict guidelines are in force regarding this practice.
  • Cleanliness issues - please report any concerns to the nurse in charge.
  • Flowers - each patient is permitted one vase of flowers or pot plant only, due to issues relating to infection control and emergency procedures.
  • Visitors are reminded they should not photograph or film patients without their permission
  • We support the `dressed is best` initiative, to help our patients get dressed and get moving, which aims to speed-up patients’ recovery and reduce the length of time people need to spend in hospital.  

 

No Smoking

 

  • There is a strict no smoking policy on all our sites.

 

Toilets

Public toilets, including toilets for the disabled, are located in all outpatient departments. Baby changing facilities are available in Outpatients A. Please ask a member of staff if help is required.

Free Wi-fi

We offer a free Wi-fi service to patients and visitors to Stepping Hill Hospital. No usernames or passwords are required to connect, just check your smartphone wifi is enabled and select O2 Wifi from the network list. Next open your browser and follow the simple instructions. Your welcome page will then appear, and now you`re connected.

Our free Wi-fi service is available at the following areas of Stepping Hill Hospital:

  • Bobby Moore Unit
  • Day Case Unit
  • Main restaurant
  • Maternity Ground Floor (Reception Area)
  • Oak House, Ground Floor
  • Outpatients A
  • Outpatients B
  • Take 5 Cafe
  • Devonshire Centre (Dialstone Lane, Stockport)

 

 

© Stockport NHS Foundation Trust 2023. Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE. 0161 483 1010