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Visitor Information

Welcome to Stepping Hill Hospital

Update 06.01.22 - Restricted visiting to inpatient wards at Stockport NHS Foundation Trust

Stockport is currently experiencing high COVID-19 infection rates, which means that unfortunately we need to restrict visiting to our inpatient wards.  This is because inpatients in healthcare settings can be more vulnerable to severe illness because of coronavirus (COVID-19). We thank everyone for their patience and support during this continuing difficult time.


Special circumstances

Where the patient has additional needs such as cognitive impairment, learning disability, communication needs or where there are compassionate grounds, a risk assessment and review will be undertaken by the ward manager and matron, on a case by case basis, to allow visitors.

Where the patient is receiving end of life care, a risk assessment will take place to allow visitors, either one at a time at staggered intervals or where social distancing can be maintained for no more than two visitors. Children visiting a patient who is receiving end of life care must be accompanied at all times by the identified visitor and only in circumstances where it has been risk assessed that it is safe to do so.

Visitors who attend under special circumstances should ensure they practice good social distancing, wear appropriate PPE as advised by the ward (including mask) and wash their hands regularly.  Visitors must also take a lateral flow test before their visit, regardless of vaccination status, and will be asked to provide proof of a negative result.

Anyone showing any symptoms of COVID-19 should not visit. This is essential for infection prevention and control. If visitors display symptoms of COVID-19 or have a positive lateral flow test result they should follow the latest national guidance which can be found here.

Anyone feeling unwell, even if they have tested negative for COVID-19 and are fully vaccinated and have received their booster, should not visit.

 Further information


 Adult inpatient wards

Visits to all adult inpatient wards are suspended.

Some exceptions will be made on compassionate grounds on a case by case basis, including visits to those who are at end of life. These visits must be pre-arranged with the nurse in charge.

Exceptions may also be made for relatives collecting patients who are ready to leave hospital.

 Single birthing partner and sole visitor for maternity areas 

  • Please nominate a single birthing partner or visitor to be with you during your stay – they will have open visiting to the maternity ward, the delivery suite and our birth units.
  • No children or young people under the age of 16 should visit.

On entering and leaving the wards, your birthing partner or visitor must wash your hands thoroughly for 20 seconds.


Children’s Ward

  • Only one parent or guardian can visit a child unless there are special circumstances (please discuss with the ward manager).
  • No siblings or young people under the age of 16 should visit.

Emergency Department (A&E)

  • No adult patients should be accompanied by a visitor, unless there are exceptional circumstances.
  • One parent or guardian can stay with a patient in the children`s emergency department

Masks for visitors and outpatients on the Stepping Hill Hospital site

Please note that for patients and any visitors which are allowed, masks are still required on site.

Face coverings are different to face masks in that they can be homemade, made of cloth, and be reusable. If a patient or visitor does not have a face covering when they come to hospital, a face covering or mask will be provided by the hospital on arrival.

Masks are available at the following locations across the hospital site: 

  • Oak House (the main hospital entrance)
  • Women’s Unit (main entrance)
  • End of main corridor (near endoscopy)
  • Entrance opposite Outpatients B

Each station has  hand sanitiser, bins and masks available.


Takeaway food

Ordering off-site takeaway food for inpatients at the hospital is not allowed, please remember this and help us stop the spread of infection.


Visiting Hospital – general information

  • Please do not visit if you are suffering from a cold, flu, diarrhoea or vomiting, or any other infectious symptoms.
  • Please disinfect your hands before entering patient areas - using our hand gels dispensers which are outside the ward entrances - and do not sit on the patient’s bed.
  • It is not advisable to bring babies and young children into ward areas as they are more susceptible to contracting infection.
  • Food items which require refrigeration must be brought to the attention of the nurse in charge of the ward, as strict guidelines are in force regarding this practice.
  • Cleanliness issues - please report any concerns to the nurse in charge.
  • Flowers - each patient is permitted one vase of flowers or pot plant only, due to issues relating to infection control and emergency procedures.
  • Visitors are reminded they should not photograph or film patients without their permission
  • We support the `dressed is best` initiative, to help our patients get dressed and get moving, which aims to speed-up patients’ recovery and reduce the length of time people need to spend in hospital.  You can find out more here.


No Smoking


  • There is a strict no smoking policy on all our sites.


Infopoint freephone telephone kiosks


Infopoint units are auto-dialling telephone kiosks which allow the user to make free calls for a taxi, travel information, general health advice, stop smoking service and dental information service. 

These are situated at our main hospital entrance (Oak House) and in our emergency (A&E) department.



 Please note: with COVID-19 restrictions the restaurant is currently restricted to staff only. We apologise for the inconvenience this will cause. Other outlets are still open, with some additional hot meal options.


Hot and cold meals, snacks, sandwiches and drinks

Opening Times - Week Days

8:00am to 3:30pm

Hot Breakfast - 8:00am to 10:30am

Hot Lunch - 12:00pm to 2:00pm


Opening Times - Saturday / Sunday

8:00am to 2:30pm

Hot Breakfast - 8:00am to 10:30am

Hot Lunch - 12:00pm to 2:00pm

Costa at Oak House /Take 5 cafe

Hot and cold sandwiches, snacks and drinksThe cafe is in our main entrance, Oak House.Opening hours, Monday - Friday 8am - 6pm, Saturday and Sunday 9am - 5pm


Take 5 shop

Hot and cold drinks, snacks, confectionery, newspapers and magazinesThe shop is next to our main entranceMonday – Friday: 8.30am - 7.30pmSaturday – Sunday: 9am - 5pm

High Peak View cafe and shop / Costa at Maternity (women/maternity unit main entrance)

Hot and cold drinks and snacks, confectionery, newspapers, gifts and magazinesMonday – Friday: 9am - 4pm (closed Saturday and Sunday) A new pasta bar is now available here too.

Pharmacy Shop (near Poplar Grove entrance)

The Pharmacy Shop is an onsite pharmacy and shop for outpatients and visitors. For more information see the Pharmacy Shop website. 


Public toilets, including toilets for the disabled, are located in all outpatient departments. Baby changing facilities are available in Outpatients A. Please ask a member of staff if help is required.

Free Wi-fi

We offer a free Wi-fi service to patients and visitors to Stepping Hill Hospital. No usernames or passwords are required to connect, just check your smartphone wifi is enabled and select O2 Wifi from the network list. Next open your browser and follow the simple instructions. Your welcome page will then appear, and now you`re connected.

Our free Wi-fi service is available at the following areas of Stepping Hill Hospital:

  • Bobby Moore Unit
  • Day Case Unit
  • Main restaurant
  • Maternity Ground Floor (Reception Area)
  • Oak House, Ground Floor
  • Outpatients A
  • Outpatients B
  • Take 5 Cafe
  • Devonshire Centre (Dialstone Lane, Stockport)



© Stockport NHS Foundation Trust 2022. Stepping Hill Hospital, Poplar Grove, Stockport, SK2 7JE. 0161 483 1010