Opening Hours are 8am to 5pm Monday to Thursday and 8am until 4pm on a Friday.

Welcome to the out-patient booking service. Our service  is responsible for out-patient appointments for the majority of clinics across the Trust.

Outpatient bookings aims to ensure all patients who require an out-patient appointment receive an appointment which is suitable and timely. Our staff pride themselves on providing a high quality customer service to all the patients contacting the outpatient booking call centre. We are responsible for booking 1^st appointments for patients. The service also book follow up appointments for patients upon discharge or after diagnostic tests, i.e. x-ray or endoscopy.

Some outpatient appointments are now online. For for more information about our online appointments see  our Attend Anywhere appointments page.

Out patient bookings have been accredited with the Customer Service Excellence Award.

Our Choose and Book working practices were recently recognised as an example of ‘Good Practice’ for others by NHS Connecting for Health, which is a government body. Our department is committed to the further development of the staff, which we feel will benefit outpatients and we have staff who have studied/achieved:-

• Masters in Health and Social Care Management
• Accredited Managers Award
• NVQ Business and Admin
• Professional Development Certificate in Management Studies

Before your visit

• A referral is received in the department, this is scanned into the Hospital`s ERM (Electronic Referral Management System) which allows the clinician to view the information provided quickly and make a clinical judgement about the level of urgency or if the referral is appropriate.
• If your appointment is booked via the Electronic Referral system the clinician will assess your referral to confirm that your appointment is appropriate. Following this your appointment will be confirmed by the hospital .
• If further appointments need to be made in line with the referral i.e. orthoptic tests, audiology or lung function, these will be considered
• A member of staff will make an appointment for you ,considering any clinical advice and an appointment will be sent out to you via a link to the mobile phone you have to access a patient portal, if you do not have a mobile you will get a letter to your address. On your letter you will notice that there are various ways your appointment maybe conducted, either face to face at the hospital, a telephone consultation or a video consultation. This will be indicated on your letter with any relevant links or leaflets . If you need to change your personal information especially your contact information we require 48 hours notice to enable us to convey this to the clinician prior to your appointment.
• If the appointment date and time is within 1 week the appointment will be made by phone, therefore it is important that we are always informed about any changes to your personal details.
• The hospital has a service that will remind patients accessing certain clinics of the appointment time and date, it will ask you to confirm you are going to attend.